The Service Charter is issued according to Italian Transport Department and DCPM of Dec 30/1998. The document contains a list of the service standards that passengers can expect while in the airport. A quality grid has been defined by the ENAC (Italian Civil Aviation Authority) in collaboration with representatives from airline companies, travel agencies, customers and the Association of Italian airport management companies (Assaeroporti), with the purpose of offering a view of the main aspects of the offered services. Aerdorica has therefore committed itself to the measurement of the different levels of given service and the quality perceived by passengers. These activities are carried out through the analysis of statistical data and entrusting these data to qualified specialized companies.