Service charter

The Service Charter is a document prepared in agreement with the Ministry of Transport, made executive by the Decree of the Council of Ministers of December 30, 1998.

This document testifies to Ancona International Airport S.p.a.’s utmost attention in its relationship with its customers.

Ancona International Airport S.p.a. undertakes to continuously monitor the level of satisfaction of its passengers and to publish this data annually in the Service Charter by means of tables of indicators structured for each type of service provided at the airport.

The Service Charter of Ancona International Airport S.p.a. is constantly evolving to better meet the needs of passengers and to keep them updated on what has been done to improve the level of services provided by Ancona International Airport S.p.a..

Discover more about the Service Charter.